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- Available only for customer who purchase from our official shops in marketplace or website. Customer who purchase through our reseller or direct selling cannot participate in this guarantee
- Buyer is responsible for the cost of shipping back to us. We don’t refund the shipping cost of your purchase.
- Remaining sachet must be un-opened, un-tampered in the original box. If we find the returned sachets opened or tampered, this guarantee is not applicable.
- Before returning to us, you need to call our customer service for data validation. (date of purchase, where purchase was made, and your bank info for refund )
- We only start processing the refund once we receive the returned items. We will inspect the product within 2×24 hours after we receive it. Please ship back to us using carrier which has a tracking monitoring so you are always updated.
- We only refund by bank transfer.
- Each customer can only get refund once. We will verify your account name, phone number and your bank info.